Welcome to the new world
IEG4's Open Process is a new type of workflow solution because it is a hybrid of multiple current categories of solution. The most common document and workflow management systems in the local government market were designed in the 1990s. This inevitably means they're harder to be trained on, look dated and lack the levels of integration that are possible today.
With OpenProcess, we've built a system that enables a user to track the progress of their request online whilst also acting as an engine to power massive efficiency in e.g. council tax automation. It's a mobile responsive solution that enables workers (including external contractors) to be assigned/manage their tasks directly to/on their phone. It's a system that enables users to create cases from an online form with no code. It's an EDMS with the ability to import data from any back office for indexing of documents enabling you to replace legacy EDMS solutions across the whole council.
It allows mobile workers to see the location of issues in Bing Maps from directly within it to enable them to plan their route more effectively. It's a system that has open (and free) APIs that follow GDS best practice - because we recognise the power of being able to making your data available to, and updatable from, other applications.
Importantly, OpenProcess acts as platform for all of your processes irrespective of use case.
Digitising every council request
Enable all of your work to be converted into processes that are trackable online irrespective of how a request was received.
Powerful automation is made possible with in built integration to back office Council Tax systems and also REST API calling capability.
Proactively stop contact
As a request progresses automatically notify customers with communications sent via GOV.UK Notify.
Open API to enable 3rd party updates
Free APIs that conform to best practice enable you to complete processes/add notes/retrieve documents from other apps.
OpenProcess in Numbers
Of your services able to be tracked online by customers
Online requests have been tracked using OpenProcess
Of processes completed within SLA
Of calls can be removed with online process tracking
So much functionality Built-in
All work becomes digital
Consistent and complete
With OpenProcess, all of the service requests you receive will kick off the same processes whether they are triggered by a letter, an online form or an update from a native application.
This is because OpenProcess has:
Automate updates to customers
The instant your staff complete a task, automated and customised updates can be sent to customers. Not only does this ensure customers are kept in the loop, it means you're less likely to get progress chasing calls.
An EDMS for the future
Now, the functions users need are different to those of the 1990s when competing EDMS systems were built. Reflective of this, with OpenProcess, we've built-in the ability to visualise where an issue is where it is a location-based issue.
As OpenProcess is a mobile responsive application this means users can:
Push and pull info
We think that the more integration you can leverage with our systems the more you'll want to keep using them. It's why we've built a set of APIs that are free to use. As well as why we've made it possible to trigger a RESTful API whenever any stage of a process is started.
Insight to see and respond to channel shift
Powered by the industry leading Microsoft PowerBI, IEG4's Reportal functionality comes with OpenProcess. Managers can see how OpenProcess is enabling digital transformation whilst also being able to see how users/teams/departments and the council overall are performing.
Reporting comes with the ability to: