Welcome to the new world
IEG4's OpenProcess is a new type of workflow solution because it is a hybrid of multiple current categories of solution. The most common document and workflow management systems in the local government market were designed in the 1990s. This inevitably means they're harder to be trained on, look dated and lack the levels of integration that are possible today.
With OpenProcess, we've built a system that enables a user to track the progress of their request online whilst also acting as an engine to power massive efficiency in e.g. council tax automation. It's a mobile responsive solution that enables workers (including external contractors) to be assigned/manage their tasks directly to/on their phone. It's a system that enables users to create cases from an online form with no code. It's an EDMS with the ability to import data from any back office for indexing of documents enabling you to replace legacy EDMS solutions across the whole council.
It allows mobile workers to see the location of issues in Bing Maps from directly within it to enable them to plan their route more effectively. It's a system that has open (and free) APIs that follow GDS best practice - because we recognise the power of being able to making your data available to, and updatable from, other applications.
Importantly, OpenProcess acts as platform for all of your processes irrespective of use case.
Digitising every council request
Enable all of your work to be converted into processes that are trackable online irrespective of how a request was received.
Powerful automation is made possible with in built integration to back office Council Tax systems and also REST API calling capability.
Proactively stop contact
As a request progresses automatically notify customers with communications sent via GOV.UK Notify.
Open API to enable 3rd party updates
Free APIs that conform to best practice enable you to complete processes/add notes/retrieve documents from other apps.
OpenProcess in Numbers
Of your services able to be tracked online by customers
Online requests have been tracked using OpenProcess
Of processes completed within SLA
Of calls can be removed with online process tracking
So much functionality Built-in
All work becomes digital
Consistent and complete
With OpenProcess, all of the service requests you receive will kick off the same processes whether they are triggered by a letter, an online form or an update from a native application.
This is because OpenProcess has:
The ability to automatically import letters
The ability to trigger a processes when a form is completed without any code/need for IT to help configure anything
Automate updates to customers
The instant your staff complete a task, automated and customised updates can be sent to customers. Not only does this ensure customers are kept in the loop, it means you're less likely to get progress chasing calls.
Your business users can add automated updates when a stage of a process is started or completed
Council staff are automatically notified when a customer supplies the information/documentation requested
An EDMS for the future
Now, the functions users need are different to those of the 1990s when competing EDMS systems were built. Reflective of this, with OpenProcess, we've built-in the ability to visualise where an issue is where it is a location-based issue.
As OpenProcess is a mobile responsive application this means users can:
Visualise the location of issues on a map within the system whilst out in the field or at their desk
Push and pull info
We think that the more integration you can leverage with our systems the more you'll want to keep using them. It's why we've built a set of APIs that are free to use. As well as why we've made it possible to trigger a RESTful API whenever any stage of a process is started.
Automatically complete stages of a process and therefore the entire process via API
Insight to see and respond to channel shift
Powered by the industry leading Microsoft PowerBI, IEG4's Reportal functionality comes with OpenProcess. Managers can see how OpenProcess is enabling digital transformation whilst also being able to see how users/teams/departments and the council overall are performing.
Reporting comes with the ability to:
View a live dashboard of performance with the ability to filter for different periods of time
Improved outcomes are made possible with these features
Available as an organisation-wide or departmental solution
Dynamically manage and automate work allocation, including the ability to assign work to contractors etc.
Digital and ‘Paper’ in same process and worktray
Irrespective of channel a request is received a consistent process is created and can be tracked online.
Proactive custom updates can be sent to customers to let them know of progress when a step is started/completed.
Real time information capture
You have the ability to request information directly from a customer and for the officer to be notified when it is received.
The ability to send notifications in real time via email and SMS using the Government's Notify platform
Rich Document Templates
You have the ability to have different headers/footers/styling/logos on any document with placeholders auto-populating name, address etc.
Automated document import
Built-in ability to import documents into separate indexing queues.
Limitless Department Indexing
YOU control which back office systems you have indexing for AND which content is shown to end users.
A live preview of a scanned/imported document to enable review prior to indexing