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Intelligent and simple to use
As citizens live longer and with council budgets tight, the social care system that supports us in our later years is under increasing pressure.
Depending on a person’s wealth, they may be entitled enter into a deferred payment agreement with the council to pay for their care if they have sufficient assets to repay these upon death. This means that they do not need to sell their home when they enter care.
To assist people in understanding how these changes might affect them and whether they would have entitlement to a deferred payment, we have, in partnership with the Department of Levelling up, Housing and Communities (DLUHC, formerly MHCLG) and four local authorities, designed and built an online Deferred Care Cost Payment Calculator.
This included the creation of Open APIs that enable things like maximum interest rates to automatically be fed into the calculator.
Customers can use the service at any time
A mobile first design means users can find out whether their entitled 24/7 on the device of their choice.
Clear graphical representation of award
Enabling users to see a chart that breaks down a potential award provides clarity/removes complexity.
See how things could change
Simple to use sliders allow a user to see what would happen if their circumstances changed.
Email receipt
Users can automatically get a copy of their calculation and can rate the service too.
Improved outcomes are made possible with these features
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Integration using an OpenAPI (IEG4 built) with central government systems to retrieve policy based data into the calculator
Visual, chart based breakdown of a potential award to help users understand the calculation more clearly
Email receipts are given
All content within the form is editable by business users not IT
Automated messages to tell someone if they would not qualify
Accessible on any device 24/7
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