Do you want to automate all Direct Debits, Moves and Discounts?
With up to 22 separate process automation stages, our online forms quickly guide citizens through what they need to provide, and, from this, automate the updates as if they were completed by a fully trained officer.
Revenues Process Orchestration
covers four separate services:
- Direct Debit
- Single Person Discount
- Discounts, Exemptions, DBR
- Change of Address
All IEG4 online forms, have a built-in edit mode feature ensuring you can change all wording within any question help text, guidance and even support alternative languages. They also have functions to send emails when a customer saves and/or submits a form and will even remind the customer to complete a partially completed form within a certain amount of time.
We'll walk through why IEG4's RPO delivers experiences and automation that ensure the expectations of citizens and council staff are exceeded.
Councils that have chosen Revenues Process Orchestration
Enabling citizens to apply for, or end their, Single Person Discount online ensures that you can meet the digital demands of those applying and maximise the likelihood of getting the information from customers wanting to tell you about someone moving in.
Indeed, with Single Person Discount fraud believed to be highly prevalent, it's all the more important to have an online service to point customers to when there has been a change.
Single Person Discounts can involve ending council tax accounts, transferring people,credits, and even changes in circumstances where Benefits are involved. This isall handled and automated with Revenues Process Orchestration.
Change of address
Moving home is something most of us will do at some point and Change of Address is one of, if the not the, highest volume transactions a council receives. Because this is also the most complex of Council Tax transactions, it is particularly beneficial to a council if this can be automated.
Whilst most online forms relating to Moves might cover capturing details of the move and maybe Direct Debit, IEG4's solution is able to capture details of the move, discounts, exemptions, disabled band reduction, Direct Debit and eBilling in one single form. With this, the complexity of integration increases significantly.
Indeed, IEG4's RPO will even carry out checks and updates beyond what the customer has provided. For example, a tenant not knowing who their landlord is, could result in a void account being created. RPO will search for responsible parties on the property and make the relevant one liable with a discount automatically.
With no human involvement, even more complex moves involving updates on four separate accounts can be fully automated!
Want to read more?
We've written a blog about RPO called: Prevention, Orchestration, Automation. You can read this by clicking the button below.
Is Revenues & Benefits the ‘go to’ digital exemplar for other council services to model upon?
Revenues & Benefits are the most complex and high-volume areas of services within councils.
In our white paper, we examine:
· what the service should be like
· what it can be like now
· what it could be like in the future
We highlight how these two services should be leading the way in councils’ transformation of services.