Digital Experience Platform

The Digital Experience Platform (DXP) gives councils the tools to deliver joined-up, self-service digital journeys from one connected platform. It brings together your website, customer portal, online forms, workflow automation, communications and CRM to reduce avoidable contact, streamline service delivery and create simpler experiences for residents, businesses and staff.

Drive Efficiencies & Reduce Costs

Reduce costs by improving the speed of service delivery and removing unnecessary workload. One London Borough conservatively estimated savings in excess of £500,000.

Tried & Tested

A proven solution trusted by councils across the UK, empowering teams to deliver efficient, citizen-centric services across every department.

Easy to Deploy & Use

Our no-code tools let your team design, build and launch digital services without relying on developers, giving you an integrated framework that is simple to manage and update.

The Future Digital Front Door

Local Government Reorganisation is a chance to rethink how residents access council services.

Rather than expecting people to navigate complex websites, service structures and organisational boundaries, councils can provide one intelligent front door that connects services, information and systems behind a single experience.

Our AI-powered Digital Front Door enables residents to describe what they need in natural language through search, chat or voice. The platform understands intent, identifies the right service and guides the user to the correct outcome, regardless of which system or supplier sits behind it.

Watch the two-minute video

One experience across every service

One consistent digital front door for residents
Natural language interactions through search, chat and voice
Intelligent routing to the right service and process
Open API architecture across multiple back-office systems
Reduced friction and avoidable contact

Everything you need in one place

The Digital Experience Platform comprises of several key modules, each enabling your staff to build and deploy user-centric services with the potential of automation and integration with many of the common lines of business systems used within local government.

View Customer Portal

Customer Portal

View Forms Designer

Forms Designer

View Workflow and Case Management

Workflow and Case Management

View Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

View Website Content Management (CMS)

Website Content Management (CMS)

+ Many More

Trusted by the best

Your Team Can Do This. No Developers Needed.

One of the biggest benefits of the DXP is what it puts in the hands of your own staff, giving teams the tools to make routine updates without relying on IT.

Build forms in hours, not months

Use the drag-and-drop form designer to create new services, add conditional logic, configure payments and connect to workflow. No technical knowledge required.

Update content without IT

Built-in content management across forms, the CMS and the portal means your team can update guidance notes, question wording, declarations and web pages at any time.

Design processes without code

Link forms to workflows, configure automated notifications, set SLAs and build branching process logic, all through a clean visual interface with version control built in.

Build more without extra systems

Councils have used the platform to create new applications, including complaints management, that they would otherwise have had to buy as a separate product.

Woman sitting outdoors with a laptop on her lap

Up to 45%

fewer face-to-face visits

What DXP Delivers for Councils

IEG4’s Digital Experience Platform helps councils reduce avoidable contact, streamline service delivery and give residents a simpler way to access services online.

Get in touch

Cut phone and in-person interactions by up to 50%
Achieve more with less effort and cost
Build your own applications and workflows without code
Automate tasks and integrate with your existing systems
Improve customer engagement and operational efficiency
Reduce admin burdens so staff can focus on what matters

Loved by Many

Tried, tested and loved by local governments.

"In our view, IEG4 complements our overall ambition to maximise the potential of evolving technologies to continually improve the way we deliver services to our residents".

Tim Hillman-Brown
Head of Benefits

"We're talking to IEG4 all the time about which of our forms we could automate next, because we're keen to move the time and cost savings of this into other areas of the business as well".

Laurence Fleming
Service Development Officer

"Despite being live, a project team continues to check in with me regularly, and to this day I still feel like I have their guidance whenever needed".

Georgianna Young
Customer Service and Business Support Manager

"IEG4 has a strong reputation in revenues and benefits and we were able to trial their 'change of circumstance' service to discover how well it met user need".

Matthew Cain
Ex-Head of Digital