Digital Experience Platform

Enhancing the efficiency and effectiveness of Local Government operations.

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Up to 50%

Reduced phone calls

1m+

Citizen Engagement Accounts across IEG4 user base

£500k

Estimated savings by one London Borough

The IEG4 Digital Experience Platform leads digital transformation in the public sector, helping councils streamline operations and enhance accessibility. It provides a seamless, responsive digital experience for citizens, driving efficiencies and improving customer experiences in a rapidly evolving world.

Drive Efficiencies & Reduce Costs

Reduce your costs through driving efficiencies, improving the speed of service delivery and removing unnecessary workload. One London Borough conservatively estimating savings in excess of £500,000.

Tried & Tested

Tried and tested solution that empowers councils to deliver efficient and citizen-centric services. Comprising of several components that enhance the overall digital experience for both councils and their customers.

Easy to Deploy & Use

Our no-code solutions transform how your team designs, develops, and deploys digital services, enhancing customer engagement and providing an integrated, cross-council framework that simplifies platform management for your staff.

Introducing the AI Assistant

With growing demand for responsive digital services and the UK Government’s AI Playbook setting the tone for safe and effective AI adoption, our new AI Assistant is built to empower councils.

Watch this quick two-minute video to see how the AI Assistant can; instantly answer citizen queries 24/7, reduce avoidable contact and free up staff, seamlessly integrate with back-office systems, and help councils do more with less.

Everything you need in one place

The Digital Experience Platform comprises of several key modules, each enabling your staff to build and deploy user-centric services with the potential of automation and integration with many of the common lines of business systems used within local government.

View Customer Portal

Customer Portal

View Forms Designer

Forms Designer

View Workflow and Case Management

Workflow and Case Management

View Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

View Website Content Management (CMS)

Website Content Management (CMS)

+ Many More

Trusted by the best

Woman sitting outdoors with a laptop on her lap

Up to 45%

Reduction in F2F visits

Digital Solutions for Local Governments

IEG4’s Digital Experience Platform offers robust tools to boost service delivery and operational efficiency for local governments.

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Why the IEG4 Digital Experience Platform?

Cut phone and in person interactions by up to 50%
Achieve more with less effort and cost
Create your own applications and workflows
Improve customer engagement and operational efficiency

Workflow diagram connecting user profiles to various options represented by icons and colored boxes

Seamless Integration and Enhanced Productivity

The platform enables local authorities to deliver high standard digital services, integrating effortlessly with existing business systems for greater flexibility.

The Digital Experience Platform enables councils to:

Automate tasks and integrate with existing systems
Use no-code tools for rapid digital service deployment
Achieve coherence with a unified tool suite for council services
Reduce admin burdens, allowing focus on strategic improvements

Loved by Many

Tried, tested and loved by local governments.

"In our view, IEG4 complements our overall ambition to maximise the potential of evolving technologies to continually improve the way we deliver services to our residents".

Tim Hillman-Brown
Head of Benefits

"We're talking to IEG4 all the time about which of our forms we could automate next, because we're keen to move the time and cost savings of this into other areas of the business as well".

Laurence Fleming
Service Development Officer

"Despite being live, a project team continues to check in with me regularly, and to this day I still feel like I have their guidance whenever needed".

Georgianna Young
Customer Service and Business Support Manager

"IEG4 has a strong reputation in revenues and benefits and we were able to trial their 'change of circumstance' service to discover how well it met user need".

Matthew Cain
Ex-Head of Digital