Bereavement Services

BACAS Nova is a secure, fully managed SaaS platform for public sector bereavement services, bringing bookings, cremations, burials, memorials, registers, finance and reporting into one system.

Hosted on Microsoft Azure in UK data centres, it removes the burden of on-premise infrastructure and upgrades, so councils can focus on delivering a sensitive, high-quality service to bereaved families.

Why BACAS Nova?

A modern bereavement management platform built for public sector services.

Built for Bereavement Services

Designed for cemeteries, crematoria and bereavement teams, with workflows that reflect the day-to-day needs of public sector services.

Fully Managed SaaS

Hosting, maintenance, updates and backups are all managed by IEG Group, with new features released automatically as part of the service.

Secure, Compliant & Accessible

Hosted in UK data centres for UK OFFICIAL data, with ISO 27001 and Cyber Essentials Plus accreditations, role-based access control, audit logging, and a WCAG 2.1 AA-compliant interface.

Key Capabilities

Diary & Bookings

Manage cremation, burial and scattering bookings from one configurable diary. Create, amend, move or cancel appointments, capture service details and preferences, and generate fees and paperwork automatically.

Cremations & Ashes Management

Support the full cremation process from initial record creation through to ashes disposal. Record statutory and medical information, manage all disposal options, and maintain a complete audit trail throughout.

Burials, Graves & Exhumations

Maintain accurate grave records, ownership details, deeds, interments and exhumation orders in one place. Support ownership transfers, contract management, and the automatic production of receipts and documentation.

Memorial Management

Keep detailed memorial records linked to deceased records, locations and suppliers. Track inscriptions, dimensions, insurance, permits and renewal dates, while managing related documents, invoices and correspondence.

Finance & Invoicing

Streamline financial administration with integrated charges, account codes, invoices and receipts. Automate fee generation, process batch invoices, manage part-payments and apply annual fee updates with ease.

Registers & Compliance

Generate and maintain statutory registers for burials, cremations, scatterings and exhumations. Manage register numbering accurately and support compliance with regulatory requirements while preserving a clear historical record.

Reporting & Outputs

Produce daily operational documents, statutory paperwork, financial summaries and management reports from a single system. Configure formats, parameters and stationery to meet your organisation’s specific requirements.

Funeral Director Management

Maintain a central record of funeral directors, including head offices, branches and independents. Manage billing arrangements and quickly access associated bookings by deceased name or reference.

Security & Compliance

Hosted on Microsoft Azure in UK data centres for UK OFFICIAL data, BACAS Nova is designed to meet public sector security and compliance requirements.

ISO 27001 certified
Cyber Essentials Plus accredited
UK data residency
Role-based access control
Encryption at rest and in transit
Full audit logging
Automated daily backups

Resilient, Always-On Infrastructure

BACAS Nova is delivered on resilient UK infrastructure designed to meet the availability demands of public sector services.

Fully managed by IEG Group, hosting, monitoring and updates are handled as part of the service.

Multi-region UK hosting with automated failover
Elastic scaling for peak demand
Proactive monitoring and DDoS protection
Built-in disaster recovery and daily backups

Implementation & Support

With deep experience in bereavement services, IEG Group’s specialist team delivers implementation with minimal operational disruption. Secure migration from existing BACAS systems or other platforms is carefully managed as part of the service.

Ongoing support is provided during UK business hours, with structured incident management, regular updates and user groups to keep the service aligned to your needs.

Continuous Improvement

BACAS Nova is shaped by a rolling product roadmap informed by customer feedback and user groups. Enhancements are released automatically as part of the service, helping you benefit from ongoing improvements without disruptive upgrades or downtime.

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