Healthcare Platform: Enhance CHC and AACC Efficiency

Manage the full continuing care journey in one connected digital platform, from referral and assessment through to care package management, provider delivery and payment. Designed for ICBs and aligned with the National Framework.

Developed with the NHS

Built in conjunction with NHS organisations and the NHSE CHC Strategic Improvement Programme (SIP), with processes aligned to the National Framework.

Enhanced quality and efficiency

Improve referral data quality, reduce incomplete submissions and accelerate decisions, while cutting administration through connected workflows and automated payments.

Consistency and compliance

Standardised workflows support consistent patient care, while real-time dashboards improve visibility of caseloads, performance and eligibility decisions.

One connected platform for complex care pathways

Bring teams, processes and data together across CHC and AACC, with structured workflows and consistent information throughout.

Across the NHS, almost £240m was spent on record storage in 2024/25, with a significant proportion likely linked to paper records. Moving AACC processes into one connected digital platform can help reduce reliance on paper-based administration while keeping information accessible in one place.

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Manage CHC, AACC and complex care pathways
Keep referrals, assessments, decisions and payments together
Use validated, National Framework-aligned digital forms
Trigger workflows automatically on form submission
Access securely from any device via Microsoft Azure
Support AACCDS requirements

Key platform modules

Connect every stage of the journey, with data flowing seamlessly from referral through to payment.

Digital Forms

Use National Framework-aligned digital forms for Checklist, Fast Track, DST, CYP Decision Support Tool, S117 Referral, Appeals, Retrospective Review and more, with mandatory validation and automatic case and workflow creation.

Workflow & Case Management

Manage CHC, Fast Track, FNC, CYP, S117, COPDOL, reviews and reassessments through configurable workflows and a single connected patient record, with automated tasks, communications and meeting scheduling.

Finance Management

Manage care packages, payment schedules and joint-funded arrangements, with configurable funding splits, automated payment files, clawback management and support for Direct and Third Party Personal Health Budget payments.

Provider & Patient Portals

Enable providers to manage agreements, service confirmations and remittance information online, while giving patients and families real-time access to case updates, documents, MDT details and clear next-step guidance.

Directory of Services

Manage rooms, beds, domiciliary care, equipment and other services alongside commissioned prices, annual uplifts, provider rates and VAT information, all linked directly to approved care packages.

Reporting, Analytics & Data

Access real-time Power BI dashboards, AACCDS extracts, NHSE and PHB returns, operational and finance reporting, plus a central AACC data warehouse and Build Your Own Reports capability for local analysis.

Benefits across the AACC journey

The platform connects ICB teams, care providers, patients and families, giving each audience greater visibility and control throughout the AACC journey.

ICB Teams

Reduce administration and duplicate data entry, improve referral quality, standardise workflows and gain real-time visibility of caseloads, deadlines and reporting.

Providers

Manage placement agreements and service confirmations online, improve payment visibility and access remittance information more easily.

Patients & Families

Track case progress, access documents and MDT details, understand next steps and reduce the need for routine status enquiries.

Two medical professionals discussing information on a tablet

Proven results across Continuing Healthcare

Measurable improvements across efficiency, compliance, data quality and patient experience..

Efficiency:
Reduced late referrals beyond the 28-day standard, alongside a 90% reduction in printing and stationery costs.

Data Quality:
Improved referral quality and fewer incomplete CHC Checklists through mandatory validation.

Compliance:
National Framework-aligned DST completion with structured workflows and audit-ready documentation.

Patient Satisfaction:
Greater transparency for patients and families through clearer information and real-time case updates.

Somerset ICB’s digital CHC transformation

See how Somerset ICB is using IEG4’s Digital CHC Platform to reduce administration, improve visibility and create a more efficient Continuing Healthcare service.

20 minutes per week
Care provider payment processing can now be completed in around 20 minutes per week, replacing labour-intensive monthly processes.

Better access to data
Managers can access essential reports and patient information more easily, reducing reliance on specialist support for data extraction.

Greater transparency
Patients and professionals can track progress through the CHC process in real time, improving visibility throughout the patient journey

Read the case study

"This software is critical in supporting our All Age Continuing Care teams’ transformation agenda, as we look to further improve and innovate the way we work.”

Shelley Lewis

Deputy Director AAAC, Hampshire & Isle of Wight ICB

AI Transcribe

AI Transcribe, powered by Made Purple, is an optional module for the Digital CHC Platform, providing real-time AI transcription for MDT meetings and reducing write-up time from 3–13 hours to minutes. Structured summaries are mapped to CHC health domains and linked directly to the patient case record.

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MDT write-up reduced from 3–13 hours to minutes
Real-time transcription lets clinicians focus on the discussion, not note-taking
Automated summaries mapped to CHC health domains and aligned with the National Framework
Full transcripts and approved outputs retained within the case record for audit and governance

Video Series - A Patient's Journey

Welcome to IEG4’s video series, offering insights into each stage of the CHC process. Whether you’re a healthcare professional or interested in CHC, our videos guide you through how our end-to-end solution is transforming the process.

In the first video, ‘Patient Demographics and the First Assessment,’ we explain how patient data is collected and used in the initial assessment to determine CHC eligibility, ensuring a smooth and efficient process.

Explore our other videos showcasing the complete patient journey through the CHC process

Explore our Videos

Smiling woman with glasses looking to the side

79% meeting the 28-day deadline

Supporting faster, more consistent CHC decisions

79% of referrals now meet the 28-day deadline,
up from 17%.

Digital CHC helps teams reduce administration, improve visibility and keep referrals progressing through the Continuing Healthcare pathway.

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Digital CHC solution overview

Get a concise summary of the platform’s capabilities, connected workflows, operational benefits and proven outcomes for ICBs managing CHC and AACC services.

View the solution overview

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FAQs

Find answers to common questions about the Digital CHC Platform, implementation and how it supports ICB teams, care providers, patients and families.

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How does IEG4’s platform benefit the providers of continuing healthcare?

Providers that use IEG4’s healthcare solution have seen a huge saving in administration time as well as a reduction in errors and delayed payments. IEG4’s Digital CHC system has many benefits that help both ICBs and care providers with the management of their patient records and financial systems. The introduction of the finance module from IEG4 has fundamentally changed the way ICBs and providers, record and process data and process payments.

How does IEG4’s platform benefit a patient?

IEG4’s Digital CHC System has been designed to give full visibility of each case for both patients and professionals. The Continuing care process can be complex and confusing at an already stressful time for patients and families. Providing transparency, simplifying the process, delivering service efficiencies, enabling access to patients and families develops a positive relationship and creates a culture of inclusivity that is beneficial to support quality nursing care, family/provider cohesiveness and patient safety. Our Patient Portal provides patients, their families and professionals with access to information in real-time to ensure effective communication, clarity of the process and eliminates delays, worries and unnecessary contact.

What make IEG4’s platform different from other solutions in the market?

IEG4’s Digital CHC end-to-end solution is built from the ground up with an NHS organisation to ensure that we overcome every challenge faced for every person involved in the process. Patient outcomes have remained at the heart of every digital strategy so ensuring data accuracy is prioritised has ensured that this paramount in every development stage. Reducing areas that allow for human error has meant that the data input in the system is correct first time every time and administration staff don’t have to go between multiple systems to reinput the patient information.

What are the time scales for implementing IEG4’s system?

When partnering with ICBs, our goal is to ensure full operation within four – six months, including seamless data migration and transitioning to our platform from your previous suppliers.