Revenues & Benefits: Automate Public Sector Efficiency

IEG4's Digital Revenues & Benefits solutions help councils deliver faster, smarter and more connected online services for citizens and staff.

From Housing Benefit and Council Tax Support to Council Tax, Business Rates and changes of circumstance, our intelligent forms and workflows reduce manual handling, improve data quality and connect directly to your existing systems.

>1.7 Million Revenues and Benefits forms processed

Driving innovation and channel shift

Make digital the natural first choice for citizens while cutting the administrative burden on your team.

Deliver real channel shift with dynamic, device-compatible forms that adapt to each citizen's individual circumstances.
Achieve 90 to 100% automation levels for Council Tax processes through proven integration with your existing systems.
Reduce fraud and error with real-time smart validation, including bank account verification and instant back-office authentication.
Empower councils to self-manage form content, updating guidance, questions and declarations without IT resource.

Benefits and Welfare Forms

Support complex benefit journeys with intelligent, legislation-aware digital forms that help citizens provide the right information first time.

eClaim for Housing Benefit, Local Council Tax Support/Reduction/Discount and Free School Meals.
Manage changes of circumstance through eChanges, alongside Housing Benefit Award Accuracy Full Case Review functionality.
Help citizens understand potential eligibility before applying with a built-in benefit calculator.
Support more complex circumstances, including Universal Credit information and self-employed income and expenditure.
Tailor evidence requirements to each citizen, with online document upload and Fast Track functionality where supporting evidence is provided upfront.

Council Tax and Business Rates

Digitise high-volume Council Tax and Business Rates transactions, reduce avoidable exceptions and automate more Council Tax processes from submission to completion.

Set up Council Tax Direct Debits with real-time recovery checks and bank account validation.
Manage Single Person Discount applications, cancellations and reviews through guided digital journeys.
Bring Discounts, Exemptions and Disabled Band Reduction into a streamlined online process.
Digitise change of address, refunds, payment arrangements and supporting evidence.
Support Business Rates digital forms including Direct Debit, reliefs, moves and payments, with back-office updates where integration is available.

Workflow and Integration

Connect online transactions directly to your operational systems, with built-in workflow to manage the work that follows.

Get in touch

Connect securely with existing Revenues & Benefits and document management systems.
Pass form data, PDFs and supporting evidence directly into the appropriate case or account.
Automatically create and allocate tasks from online submissions to individuals, teams or external organisations.
Keep citizens informed with customer-visible progress updates through online accounts where enabled.
Use Power BI-enabled reporting to understand demand, completion and abandonment rates, integration performance, demographics, geography and risk.

Key Features

Intelligent Digital Forms

Dynamic, device-compatible forms adapt to each citizen’s circumstances, simplifying complex journeys and helping improve the accuracy of submissions.

Benefits & Welfare Services

Support digital journeys across Housing Benefit, Council Tax Support, Free School Meals, changes of circumstance, Full Case Review and more.

Council Tax Automation

Automate eligible Council Tax processes from submission through validation and back-office update, helping reduce manual intervention and avoidable exceptions.

Dynamic Evidence

Tailor evidence requirements to each citizen’s circumstances and allow supporting or outstanding documents to be uploaded securely online.

Workflow & Task Management

Automatically create, allocate and track work from online submissions, helping teams manage workloads and keep processes moving.

Connected Back-Office Services

Connect digital transactions securely with existing Revenues & Benefits and document management systems, passing data and evidence to the appropriate case or account.

Reporting & Insights

Use Power BI-enabled reporting to understand demand, completion, abandonment, integration performance and wider service trends.

Smart Validation & Fraud Reduction

Use real-time validation, including bank account checks and back-office authentication, to improve data quality and help reduce fraud and error.

Revenues & Benefits solution overview

Get a concise summary of the solution’s capabilities, connected workflows, automation, integrations and proven outcomes for councils delivering Revenues & Benefits services.

View the solution overview

Loved by Many

Tried, tested and loved by local governments

"We wanted a reliable system that would simplify a complex process and be easy to use. The IEG4 solution achieves this, helping us to to quickly and efficiently assess entitlement".

Alasdair Bruce
Service Delivery Manager

"The new forms save workloads, storage and equipment space and reduce staff time on routine applications, allowing us to focus on the more complex cases".

Jayne Ruddock
Service Manager

"IEG4 were very knowledgeable about the complex area of Revenues & Benefits forms. They had an excellent understanding of the underlying business reasons for putting these forms in place".

Sean Missin
Procurement Officer