Revenues & Benefits: Automate Public Sector Efficiency

>1,700,000 Forms submitted on our platform

Driving innovation and channel shift

Our Revenues and Benefits products are feature-rich, designed to make digital the preferred channel for your customers while delivering significant automation.

Deliver channel shift quicker and smarter by allowing customisation of online service content for faster, tailored delivery.
Achieve unparalleled automation levels with integration to NEC Software Solutions, Capita, Civica, and every EDMS, resulting in significant efficiency savings.
Enhance user experience and increase service take-up with intuitive, device-compatible online services designed to meet user needs.
Prevent fraud and error with instant smart validation using RBV and CallValidate, reducing unnecessary admin time for claims and changes in circumstances.

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Total Integration

IEG4 offers seamless integration into document management, digital workflow, citizen accounts, address look-ups, bank account validation, risk-based verification, and ID verification services, leveraging expertise in APIs and Robotic Process Automation.

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Achieve 90-100% automation levels for Council Tax transactions.
Push benefits data directly into Capita, NEC Software Solutions, and Civica back office systems.
Allow mid and post-form submission evidence uploads, with real-time integration to EDMS or OpenProcess.
Ensure highly accurate RBV outcomes through seamless data and evidence handling.

Enhanced Customer Interaction

Authenticate customers in real-time for accurate and personalised service.

Customise form content and self-service FAQs based on real-time back office data.

Streamlined Processes & Efficiency

Consolidate multiple processes, such as move notifications, discounts, and eBilling sign-ups, into a single form.

Utilise intelligent features to prevent unnecessary work, with mobile-responsive forms that can be tracked online in the Digital Experience Platform.

Loved by Many

Tried, tested and loved by local governments

"We wanted a reliable system that would simplify a complex process and be easy to use. The IEG4 solution achieves this, helping us to to quickly and efficiently assess entitlement".

Alasdair Bruce
Service Delivery Manager

"The new forms save workloads, storage and equipment space and reduce staff time on routine applications, allowing us to focus on the more complex cases".

Jayne Ruddock
Service Manager

"IEG4 were very knowledgeable about the complex area of Revenues & Benefits forms. They had an excellent understanding of the underlying business reasons for putting these forms in place".

Sean Missin
Procurement Officer