Within the IEG Group, the collective expertise of our companies provide seamless, efficient implementation services for Local Government and Healthcare, backed by over 250 successful digital transformation projects to drive impactful, lasting change.
Project Initiation and Scoping:
An experienced Project Manager will oversee all aspects of service delivery during the implementation. They will collaborate with you to assess your current systems, objectives, and resources, creating a tailored implementation plan that meets the specific needs of your organisation.
Secure Cloud Deployment:
Hosted securely in Microsoft Azure, our services are rapidly deployed within the first weeks of implementation. Your team can access the platform without reliance on your internal IT services, allowing the project to swiftly move into onboarding.
Localisation:
Our product consultants provide thorough training on system capabilities and localisation options, guiding you through configuration to best fit your requirements. We also offer online user guides and documentation to support this process.
Testing and Review:
Our implementation team will collaborate with you to ensure all system components are thoroughly tested before going live. We support user acceptance testing to ensure outcomes are met and prepare you for the transition phase.
Transition and Go Live:
We guide you through the transition to live service, ensuring every step is planned and tracked. Our consultants provide enhanced support during go-live to address any questions that may arise during this critical period.

Our Approach

We embrace innovation, flexibility, and forward-thinking, freeing our customers from the constraints of dated methods, legacy systems, and conventional workflows. We constantly challenge the status quo to enhance citizen and patient experiences through improved self-service portals, optimised online services, and integrated back-office systems.

Project Management

Our project approach combines the flexibility of Agile with the structured framework of PRINCE2, taking an iterative approach to platform delivery. This ensures a strong focus on user needs while maintaining rigorous project management to track progress and keep stakeholders informed at every stage of the lifecycle.

Post-Migration Support & Collaboration

We believe in ongoing collaboration and communication, not just during the implementation but also post-migration to ensure that you have everything you need for long-term success. Our dedicated teams work closely with your project leads to ensure smooth transitions and continued support.
  • Seamless Communication: We maintain transparent and regular updates with all stakeholders. This ensures any issues are addressed promptly, and you are kept informed throughout the project lifecycle.
  • Ongoing Support: After migration, we continue to support your system to ensure it runs smoothly. This includes monitoring, validation, and addressing post-go-live concerns. We also provide recorded training sessions and detailed documentation to fully equip your team.

Why IEG Group?

Proven Experience

With over 250 successful digital transformation projects, we have a track record of delivering results. Our extensive experience ensures we can handle even the most complex implementations, from planning and building control to healthcare solutions with confidence.

Tailored Solutions

We understand that every organisation is unique. Our implementation process is customised to meet your specific needs, ensuring that your system is set up exactly how you require, with minimal disruption.

Comprehensive Support

Our team offers full support during and after the implementation. From project scoping to post-go-live assistance, we are with you every step of the way to ensure everything runs smoothly.

Expert Team

Our highly skilled implementation team, including project managers, product and implementation consultants, and technical experts, ensure a seamless transition. We are committed to delivering on time and to the highest quality standards.
“We were really impressed with the implementation process as we didn’t require too much resource from our IT department because the solution was extremely low code"
Andrew Culpin
Service Improvement Lead, Newcastle City Council