Intelligent, automated and self-serve licensing
Understanding the hugely paper-based and complex processes around licensing we have developed an intelligent digital service for Taxi Licensing which provides the ability to apply, renew and pay for Taxi Vehicle and Drivers Licences online.
Once a driver has a valid licence, they are then able to sign into OneVu and view their details in real time; making it smarter and simpler for everyone involved.
Bi-directionally integrated to IDOX Uniform
In real time cases are created in IDOX the instant an online form has been completed.
Intelligence from integration
Authenticating drivers renewing their licence in real time means we reduce the amount of questions they need to answer and ensure complete automation of the renewal.
Citizen Portal - Viewing Licence Details
With OneVu drivers are able, in the same place they check their bin days/council tax, to see when their licence will expire, the vehicle model and all details associated with their licence. They're also able to link multiple licence types to a single account.
Citizen Portal - Getting alerts
Alerts can be set up in OneVu by the council to allow drivers to sign up to be notified when their licence will expire or be kept up to date with any changes in policy etc.
These can be sent via email/SMS/Facebook Messenger.
Taxi Licensing in Numbers
Of the data needed automatically pushed into the back office
Of licences already have payment received because of inbuilt payment integration.
Of all taxi licence applications are now made online in Kings Lynn & West Norfolk Council