Digital Experience Platform Digital Experience Platform
Enhancing the efficiency and effectiveness of local government operations.
SOLUTIONS
Digital Continuing Healthcare (CHC) Digital Continuing Healthcare (CHC)
End-to-end platform for quicker CHC & AACC decisions, and improved patient care.
SOLUTIONS
Built Environment Built Environment
SOLUTIONS

Customer Relationship Management (CRM)

Contact Centre CRM

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The CRM solution provides council staff with robust tools for managing and recording interactions with citizens, facilitating both face-to-face and digital transaction management. It enables comprehensive tracking, analysis, and response to customer inquiries and needs.
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Optimise processes and enhance the quality of service provided

Councils face significant challenges in managing interactions with the public effectively and efficiently. Our CRM system is pivotal in overcoming these challenges.
The CRM solution enables councils to:
  • Improve Customer Interaction Tracking
  • Issue Identification and Categorisation
  • Improve efficiency through collaborative tools
  • Enhance reporting and analytics capabilities

Key Features

Comprehensive CRM Overview

Our CRM provides a complete view of customer interactions, giving staff instant access to critical data for personalised service.

Dynamic Segmentation

Enables targeted communication and services by dynamically segmenting customer data based on individual profiles and needs.

Automated Case Assignment

Automates the routing and assignment of cases to the appropriate personnel, improving efficiency and case resolution.

Integrated Communication Tools

Facilitates seamless communication with customers across multiple channels such as email, SMS, and social media, directly from the CRM.

Real-time Data Updates

Ensures customer data and interactions are always updated in real-time, enabling informed decisions and consistent service.

Detailed Reporting & Analytics

Offers powerful reporting and analytics tools that provide insights into customer behavior and service patterns, supporting strategic decisions.

User-friendly Interface

Features a simple, intuitive interface that reduces training time and enhances staff productivity.

Scalable Architecture

Supports growth with a scalable architecture that efficiently handles increasing customer volumes and data without losing performance.