Incidents

Single Person Discount fraud is identified as one of the highest areas of fraud in local government. Up to ~£150 million pounds could be saved by eradicating this.
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Councils typically use credit reference agencies to identify likely fraudsters and when they receive the list of high risk claimants undertake manual processes to remove these.

With Incidents we've built a mechanism that is able to import a file containing the suspected fraudsters, and automate the issuing of letters/emails to those parties. If no response is received then the discount is automatically removed from the back office.

Those that do respond, do so electronically and again the outcome of what they say is automated except where they have a genuine dispute.

Whilst the service is able to do this for Single Person Discount reviews, it is able to do it for any use case where one wants to message people as a result of something occurring. E.g. housing tenants in arrears.