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Transform Continuing Health Care for Faster Decisions
Our 'Digital CHC' solution has been designed to support both professionals and families to obtain the appropriate level of care and funding for patients that have significant health needs that need to be managed outside of hospital. It streamlines a complex process and supports ICBs in meeting their 28-day referral targets.
It allows digital entry of e-Checklists, e-Assessments and e-DSTs mirroring the NHSE National Framework. Workflow automation accelerates communications with stakeholders working on Standard and Fast Track CHC processes. Digital CHC reduces administration effort, improves transparency to accelerate eligibility decisions and improves patient service. Patient Portal transforms the patient and family experience of the complex CHC assessment process.
Improved quality and better control of submissions
Increases ICB ability to ensure policy and educate CHC stakeholders
Improved patient experience through Patient Portal
Visibility of real-time information for both professionals and families improves communication and eliminates delays
Increased visibility of case progress
Eliminates process gaps and focuses team efforts to meet National Framework targets
Increased productivity delivers cost savings alongside evaluation
Positive financial ROI on top of quality and performance improvements
Digital CHC in Numbers
13 hours
Saved from every assessment
26%
Improvement in referrals processed within the 28 Days standard
30%
Improvement in clinical assessment resource utilisation
£5.3m
QIPP savings in one year
Submit digital referral
Digital Checklist improves appropriateness, data quality and completeness to reduce downstream errors, and avoidable follow-up and re-work activity.
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A single point of access
Intelligent form design
Note When Not To Submit
Instant submission
Generate pdf Checklist
Issue case receipt
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Manage referral progress
Check responsible ICB & eligibility potential. Allocate further Full Assessment. Identify stakeholders and set actions & timeline to case decision.
Conduct ICB case checks
Enable effective triage
Assign CHC case lead
Coordinate next steps
Drive to Recommendation
Maintain audit trail
Drive faster decisions
Use dashboard to monitor case progress and individual staff workloads. Exploit workflows and e-mail templates to accelerate stakeholder communications
Pre-populate forms
Use email templates
Follow CHC work-stages
Allocate Case Assessors
‘Virtual’ MDT supported
Schedule Verification
Improve service quality
Improved transparency over CHC cases enables managers to re-focus staff to avoid delays. Improved documentation communicates decisions quickly.
Increase accountability
Schedule work better
Improve collaboration
Produce quality docs
Eliminate paper loss
Communicate digitally
Patient at the centre of CHC assessment
Patient Portal delivers real-time information to the patient and their family or advocates. Allows custom educational content. Document sharing. Instant communication
Secure login for patients
Enable real time information sharing
Keep patient updated on progress
Stops chasing phone calls to the ICB
Developed in collaboration with patients and CHC service
Supports digital delivery for completed assessment
Powerful Reporting
The software incorporates more than 50 reports, supporting NHS England's requirements
Actionable Insights
Reporting data export
Dynamic dashboards
360 degree visibility
Benchmark against other ICB's
Performance Management
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See Digital CHC in action
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Improved outcomes are made possible with these features
Communicate digitally
Increases ICB control over the submission and registration of CHC Referrals and eliminates human error and case loss associated with handling paper and manual processes
Improved case submission quality
Digital validation, help notes and ‘point & click’ domain score selection improves referral quality and makes training needs easier to spot & resolve
Effective triage of checklists
Ensures that every Checklist submitted is triaged consistently to eliminate unnecessary downstream work-effort and speed-up decision making process
Workflow standard CHC & Fast Track
Sequences activities to focus work, increase productivity and drive faster, well-documented, Recommendations to Verification using the National Framework
Automated email & pdf creation
Generates emails based on work stage and info captured to accelerate communications. Merges information to create pdfs of Referrals and Decisions
Transparent case management
All key professionals have the ability to see the status and target decision date for all cases allocated to them to help maintain focus and progress towards Verification. Communications with patients is improved
Management information dashboard
Helps CHC service managers monitor progress and direct activities to improve service levels to achieve and exceed NHS England National Standards
Share info quickly and securely
Authorised users can instantly share information with other users, patients and family members based on patient consent to speed up decisions
Maintains audit trails automatically
Automatically generates an audit trail of actions around each case – dramatically reducing case admin effort and making due diligence reviews quicker
Enable virtual MDT meetings
Stakeholders can attend MDT meetings virtually and see the evidence being discussed; reducing delays in scheduling, expenses and improving productivity
Selected by NHS England NIA
Digital CHC is part of the National Innovation Accelerator programme, selected for proven impact and benefits delivery. Reviewed and Approved by ICB IG teams
NHS Digital Assessor Approved
Reviewed and approved by NHS Digital assessors for it's clinical, security and regulatory conformance
Case Study
It’s clear from the results being achieved by NHS Cheshire and Merseyside that digitising the assessment forms and the process around All Age Continuing Care is delivering a robust and effective service.
Insights
November 13, 2023
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