Transform Continuing Health Care for Faster Decisions
CHC2DST allows digital entry of e-Checklists, e-Assessments & e-DSTs mirroring the NHSE National Framework. Workflow automation accelerates communications with stakeholders working on Standard and Fast Track CHC processes. Digital CHC reduces administration effort, improves transparency to accelerate eligibility decisions and improves patient service.
Improved quality and better control of submissions
Increases CCG ability to ensure policy and educate CHC stakeholders
Improved patient experience through faster decisions
Improved communications and workflows provide real-time transparency
Increased visibility of case progress
Eliminates process gaps and focuses team efforts to meet key metrics
Increased productivity by reducing admin tasks
Frees-up staff time for continuous improvement of other CHC areas
What can be realised if you meet expectations*
Saved from every assessment
Improvement in referrals processed within the 28 Days standard
Improvement in clinical assessment resource utilisation
QIPP savings in one year
Submit digital referral
Digital Checklist improves appropriateness, data quality and completeness to reduce downstream errors, and avoidable follow-up and re-work activity.
Manage referral progress
Check responsible CCG & eligibility potential. Allocate further Full Assessment. Identify stakeholders and set actions & timeline to case decision.
Drive faster decisions
Use dashboard to monitor case progress and individual staff workloads. Exploit workflows and e-mail templates to accelerate stakeholder communications
Improve service quality
Improved transparency over CHC cases enables managers to re-focus staff to avoid delays. Improved documentation communicates decisions quickly.
Leverage the power of Digital CHC processes with actionable visual reports. Analyse data points to drive further operational efficiencies.
Improved outcomes are made possible with these features
Increases CCG control over the submission and registration of CHC Referrals and eliminates case loss associated with handling paper and manual processes
Improved case submission quality
Digital validation, help notes and ‘point & click’ domain score selection improves referral quality and makes training needs easier to spot & resolve
Effective triage of checklists
Ensures that every Checklist submitted is triaged consistently to eliminate unnecessary downstream work-effort and speed-up decision communication
Workflow standard CHC & Fast Track
Sequences activities to focus work, increase productivity and drive faster, well-documented, Recommendations to Verification using the National Framework
Automated email & pdf creation
Generates emails based on work stage and info captured to accelerate communications. Merges information to create pdfs of Referrals and Decisions
Transparent case management
Allow case leaders to see the status and target decision date for all cases allocated to them to help maintain focus and progress towards Verification
Management information dashboard
Helps CHC service managers monitor progress and direct activities to improve service levels to achieve and exceed NHS England National Standards
Share info quickly and securely
Authorised users can instantly share information with other users based on permitted user roles and subject to patient consent to accelerate decisions
Maintains audit trails automatically
Automatically generates an audit trail of actions around each case – dramatically reducing case admin effort and making due diligence reviews quicker
Enable virtual MDT meetings
Stakeholders can attend MDT meetings virtually and see the evidence being discussed; reducing delays in scheduling, expenses and improving productivity
Selected by NHS England NIA
Digital CHC is part of the National Innovation Accelerator programme, selected for proven impact and benefits delivery. Reviewed and Approved by CCG IG teams
NHS Digital Assessor Approved
Reviewed and approved by NHS Digital assessors for it's clinical, security and regulatory conformance
We need to drive greater integration in health and social care, from acute care to community health providers, and IEG4’s solution is an enabler for doing that.
Director of Commissioning
South Cheshire CCG
August 19, 2019Innovation
Digitising continuing healthcare from hospital to home
Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience.