Reduce contact, maximise automation

IEG4, in partnership with Yotta (now Causeway Technologies) developed a mobile-responsive digital service for waste management, enabling citizens to submit and receive real-time responses to missed bin and replacement bin requests, thereby reducing council contact and eliminating paper-based processes.
The Waste Management solution enables councils to:
  • Provide 24/7 access through mobile-responsive functionality, allowing customers to use the service at their convenience on any device.
  • Implement intelligent design that ensures online forms adhere to council policies, preventing unnecessary job creation.
  • Offer proactive alerts, allowing citizens to set up notifications via email, SMS, or Facebook Messenger for bin collection schedules through their Customer Portal profile.
  • Display upcoming collection dates and reported fly-tipping or street scene issues to customers, aiding in prevention and awareness.

Loved by Many

Tried, tested and loved by local governments