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Enable your users to rapidly deliver services online
IEG4’s eDesigner with Local Gov as a Platform enables business-users to build and deploy intelligent online forms rapidly, add custom-built rules and integration to existing systems, and connect online forms to payment systems without code (No Code). Access to a library of 250+ forms comes with eDesigner and created forms can be shared between authorities.
Business users can build powerful online forms quickly and easily
Get rid of all your paper forms, PDFs and the manual processes underpinning them
Marketplace sharing
Councils can choose to share any forms they develop via the forms directory
Link to workflow and back office systems
Facilitate a complete digital transaction – see progress checks, requests and documents
‘Council in a box’ suite of forms
A library of 100+ free forms is available from day one to get you up and running fast
eDesigner in numbers
>800
Different online forms across our council users
>300k
Forms built by councils submitted by customers in the last 12 months
38%
Of all IEG4 form submissions are now from those built by customers
100+
Forms free as a part of being an eDesigner user
Build your Online Services
Building intelligent digital services couldn't be easier with the user friendly features embedded into eDesigner; constructed to enable business users to directly build their online services as per their requirements
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Lightning fast, with simple to access design features
Easy no code payment integration
Easy no code logic building
Easy to add questions, answers, document uploads
Easy to edit service content
Easy to capture evidence online
Seamless Integration
Seamless integration into document management, digital workflow, citizen accounts, payment engines, maps, and line of business applications
Forms may be used in existing EDMS or Open Process workflows
Forms may be tracked by citizens
No code payment integration
No code back office integration
No code mapping integration
Local Government in a Box
eDesigner Marketplace suite comes with access to a library of 250+ forms, many of which have been built by users and made available to share. It’s a great way to either get started or get your forms strategy into shape
Share forms through eDesigner Marketplace
Make every service online
Make every Council service look uniform
All forms are mobile-responsive and trackable
Smart search tags make it easy to find forms
Gov.uk Pay integration
All these functions and
no code
eMapper
Push collected data directly into your systems
With eMapper, council users can map content from online forms directly into an XML format which can be pushed into back office systems.
With simple clicks, users can generate a schematically valid file that can be saved to a file location for import or be directly pushed to an API end point.
This function enabled one councils customer services team to build integration to Civica APP, whilst another integrated into IDOX Uniform.
Map content into XML format back office systems understand without code
Map content from user friendly lists to abstract back office codes
Push content automatically to back office locations or directly post it to an API without code
Ability to map multiple files and push to multiple different locations
Case creation
A platform-based approach to cases and workflow
With eDesigner and OpenProcess, a user can map content from an online form directly into an OpenProcess case without code. This means that all content can be seen in situ the second a form is submitted.
Remove the need to manage tasks within email clients
Transition away from legacy case management applications that simply act as a record of a service request and the associated documents/notes
Enable a shift toward a council-wide workflow and case management solution
Geolocation
Prevent duplication with no code location capture
With eDesigner, your customer service/business users can build online forms which capture location and can show existing issues to prevent duplicate/triplicate requests.
Not only can this be used for any location-based service, it can all be done with NO CODE.
Capture the location within eDesigner-built forms, which automatically kick off processes in OpenProcess and in turn will automatically show in future forms of that type and in OneVu
Enable ALL service requests that require location to be delivered online
Ability to search current location or a specific location
Ability to see from a street view perspective
Payment integration
Capita | Civica | GOV.UK Pay | No code
Increasing revenue by being able to collect payments online is always going to be a good idea. With eDesigner's payment plug-ins, IEG4's customers have built a huge number of forms designed to capture payment prior to submission.
The incredible thing is that these online forms are built in customer services/business-focused teams not in the web development team.
This is possible because they require no specialist knowledge nor any code at all.
Capture payments and fully integrate to your payment system
Options of a fixed price, a custom amount and shopping basket are built-in
Using conditional logic, users can automatically determine the amount to be paid
An email receipt can be set up to be sent automatically when payments go through
Literally takes minutes to set up
Page/Form Logic
Intelligence you control
eDesigner has the ability to show/hide content or pages based upon previous responses. This is called conditional logic. This means that form lengths can be decreased dramatically.
The more conditional logic is used, the more likely a person is only seeing questions they really need to see/complete, which means they are more likely to use the form.
With our simple-to-use rules designer you are able to add conditional logic quickly and easily with no code. Some of the most incredible forms our customers have built have been done from within customer services. E.g. a House of Multiple Occupation Licence form at the Borough of King's Lynn and West Norfolk Council.
Easy to add conditional rules with the ability to nest rules infinitely. I.e. if this and this and this and this and this and this and this is true. Then show this content but hide this content
Ability to add rules that hide entire pages. Which means that you could have a 20 page form but only ever show two pages of it. As an example, building a central point for a user to apply for a licence.
Pre-population
Seamless | Lego Data
Wouldn't it be great if the data you already held about someone in OneVu could be automatically populated into your forms.
Since its inception its been possible to pre-populate the basics like name, address, email, date of birth. But soon we will take this further.
IEG4's innovative 'headless' approach to converting data from back office systems into a common format for reuse online is currently used in OneVu. However, this same data will soon be able to be leveraged in online forms built by you.
For example, lets say that you already know a person's rent arrears/parking fine/benefit overpayment amount from when they authenticated to these departments. It will be possible to pre-populate this kind of data into forms you build without code or technical gobbledegook.
Your forms pre-populated automatically from profile data in Onevu
Your forms able to be pre-populated by data from line of business applications
Reporting
Insight to report and respond to channel shift
IEG4's Reportal functionality is powered by the industry-leading Microsoft PowerBI and comes with eDesigner. Managers can see how eDesigner is enabling digital transformation over time.
Reporting comes with the ability to:
Identify trends and how volumes of online service requests change over time and start to understand peak periods etc
Use interactive dashboards where results are clear and simple to get to
Filter the data by demographical information
Export data into Microsoft Excel format for further interrogation
Improved outcomes are made possible with these features
Build online forms rapidly using pre-built templates
Business users can produce their own eForms quickly and easily
Easily add drop-downs, checklists, controls and logic
Advanced forms functionality is made easy using the user-friendly eDesigner interface
Payment integration built-in with Capita, Civica, GOV.UK Pay
No code integration to enable payments to be taken through forms is included and can be added to any form by any user.
Forms may be shared with other eDesigner users via Marketplace
As well as coming with access to a library of 250+ forms, Councils can choose to share forms amongst other themselves using eDesigner Marketplace
Secure web services to back office
Integration to legacy systems is made easy, be it to EDMS or other back office software with form data transmitted in XML & PDF
Forms are stored for reporting & channel management
All forms are stored in the dedicated portal providing reporting showing numbers complete & submitted.
See eDesigner in action
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Case Study
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IEG4’s approach has always been to build an intuitive service and then give us the ability to do it ourselves.
Joanna Hillard
CIC Assistant Manager
Borough Council of King's Lynn &
West Norfolk
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