Empower your Tenants | Reduce Operational Costs
Housing is an important and complex area of a council and in its own right for Housing Associations. Councils that still have their own housing stock typically have as many calls about Housing as they do Council Tax. So the administrative burden can be significant.
Indeed, local authorities provide responsive repairs to 1.6m socially rented properties in England. This is in addition to repairs to communal areas and blocks also impacting on leaseholders.
IEG4 currently provides multiple products aimed at driving digital transformation in Councils and Housing Associations.
Tenant and Leaseholder Self Serve
Fully integrated to the Housing management system, we have experience of real-time authentication then retrieval of household, tenancy, rents, invoices, repairs info.
More than just housing
Unlike EVERY solution provided by housing providers, our self serve offering is totally customisable by you and provides a complete view of their home with bin days/council tax/benefits information able to be provided.
Proactive | Preventative
You're able to show details of known communal repairs and when they are likely to be completed. Tenants can be notified when they in arrears or any other reason you might want to notify them via email/SMS/Messenger.
Self appointing repairs
Request a repair is complex, as it can involve multiple stakeholders, multiple systems and differing policies from one organisation to another. IEG4 has spent several months designing a mechanism to fully automate the process whilst providing amazing journey.
Housing Repairs in numbers
Repairs done by councils alone annually
Estimated cost of these repairs