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Get onboard with the Next Generation Blue Badge Service
IEG4's Blue Badge Case Management System is an intelligent, responsive, customisable digital service that enables councils to manage all applications from submission to badge production. Designed to drive maximum efficiency through the streamlining and automation of processes, it enables faster decisions for customers and more efficient use of officer time.
Streamlines progress tracking of all cases from application to order
Manage the entire blue badge process on one single platform, streamlining all processes.
Reduce unnecessary contact
Re-focus application queries to customers with brandable self-serve portal for status, evidence & payments
Customer visibility for all case progress
Self-serve portal provides customers with the ability to check application progress
Effectively plan and manage renewals
Manage Blue Badge renewals & resources with real-time badge expiry data via Reportal
Blue Badge Platform in Numbers
Since Norfolk County Council went LIVE
35,941
Workflows Started
302,844
Uploaded documents
21,973
Badges issued
Smarter case management
Superior insights with dedicated reporting platform giving you actionable data that enables your team to effectively manage your blue badge service
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Quick view tag status
Application summary view
Linked previous badges
GOV.UK Pay integration
GOV.UK Notify integration
Highlighted notes
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Dedicated Self-Serve
Enhance customer response time and reduce unnecessary contacts with dedicated Self-Serve portal, to check application status, upload evidence and pay
Check application status throughout
Directly upload missing evidence
Automatically pay with GOV.UK Pay
Brandable Templates
Integrated with Case management system
Powerful Reporting
Superior insights with dedicated reporting platform giving you actionable data that enables your team to effectively manage your blue badge service
Actionable insights
Reporting data export
Predict expiry dates
Dynamic dashboards
Manage team performance
Unified Concessionary Travel
Transform citizen experience for Blue Badge & Freedom Pass services with one intelligent unified platform for Concessionary Travel
Maximise citizen eligibility evidence across services
Streamline labour intensive processes from application to award
Employ single identification requests across applications
Includes customisable dynamic Freedom Pass form
Dynamic Management Information Dashboard (MS Power BI) – resource planning, performance and demographics
See the solution in action
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Improved outcomes are made possible with these features
Case management that’s smart and automated
Streamlines progress tracking of all cases from application to order
Integrated auto-generated communications
Significantly reduce time spent on unnecessary internal & external correspondence by automatically triggering communications
Intuitive user interface
Carefully designed, easy to navigate user interface decreases onboarding time and effective staff training
Self Service Platform
Brandable self service platform for applicant to, check application status, upload evidence and pay using Gov.uk Pay reducing customer council interaction
Full document repository
Upon application ask your citizens to upload locally so your council can include evidence & other additional documentation required for assessment approval. All documents are linked to cases and customer records
Dynamic workflows
Powerful workflows enable standardisation and automation of processes maximising efficiency. Includes; Applications, Renewals, Cancellations, Appeals and Misuse reporting
Advanced reporting and audit
Analyse the entire concessionary travel process to effectively plan and manage Blue Badge services. Advanced operational audit and reporting adds powerful insight into day to day operations
Timeline
Recording all application & workflow interactions & note facility for quick customer updates.
Gov pay & gov notify
Full integration with Gov PAY with payment status and leverages gov NOTIFY to communicate with applicants via SMS / Letter / Email throughout entire process
Case Study
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We wanted a solution that was customisable to our processes; tailored to us
Hannah Buckley
Blue Badge Operations Supervisor
Kent County Council
Insights
August 31, 2020
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