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Marcus Devaney
Product Manager
October 24, 2019
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Blue Badge Administration - Relentless Focus on the End-user Experience
Remember the old Blue Badge application processing? The previous centrally offered Blue Badge application process was once described as ‘the most complained about service’ of the DfT. Recent changes to the central government Blue Badge web service means that the solution has been re-built with modern architecture.
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October 3, 2019
Inspiration
Because Councils are Different - Blue Badge Flexible Workflow and No Code
In the ‘Real World’, there will always be local processing differences. That’s a fact and we have had to deal with it; dealing with it effectively is tricky. Driven by our mission to ‘enable digital transformation that is simply effective for everyone’, we’ve set out to make life easier for all those involved with Blue Badge.
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August 19, 2019
Innovation
Creating a Next Gen Blue Badge Service
The most challenging aspect of designing software for local government is in assuring flexibility across different ways of working and nuance of process; keeping most people happy most of the time. We talk you through the key challenges we faced in the design of our Digital Blue Badge Platform.
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August 19, 2019
Inspiration
How can you measure the success of digital services in local government?
What should be considered the destination or end game measure for digital transformation?
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