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Jackie Gill
Product Manager
January 31, 2022
Transformation
Improving and simplifying the complex process within Right To Buy with digital transformation
Enabling a digital approach in response to the Right to Buy scheme offers great potential to simplify the current complex and lengthy process - discusses Jackie Gill, IEG4’s Product Manager. Right to Buy has been a pathway for people living in council-owned properties to purchase their homes since the scheme was passed in the 1980 Housing Act. It offers a more affordable house price and it has proven incredibly popular.
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October 4, 2019
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Opening doors and unlocking the potential of better customer service
Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require. Many doors may need to be opened before you find the answer you want. In fact, with this analogy, it doesn't matter the circumstance of the person opening the door, the time of year, whether revenues and benefits recovery and billing has happened; each door remains fixed in place, and the answers remain hidden.
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