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User Experience
Transforming Public Services
by categories
Featured post
Digitising CHC is the fuel for ICS's change engine
Feb 22, 2023
October 26, 2022
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Improving the Citizen experience on your website
It's becoming a common theme that citizens have 'Amazon-esque' expectations when dealing with local government and that a 'golden record' - a thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve. IEG4's platform has all the components to enable councils to deliver this.
August 31, 2020
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A Citizen-First Approach to the Blue Badge Service
Local Government-as-a-Platform brings value to councils and citizens.
June 29, 2020
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Design Matters - Mobile
User experience is vital to the take-up of online services and matters even more in the public sector.
June 17, 2020
User Experience
Keeping the Concessionary Travel Application Process Moving During Lockdown
In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment.
October 24, 2019
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Blue Badge Administration - Relentless Focus on the End-user Experience
Remember the old Blue Badge application processing? The previous centrally offered Blue Badge application process was once described as ‘the most complained about service’ of the DfT. Recent changes to the central government Blue Badge web service means that the solution has been re-built with modern architecture.
October 4, 2019
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Opening doors and unlocking the potential of better customer service
Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require. Many doors may need to be opened before you find the answer you want. In fact, with this analogy, it doesn't matter the circumstance of the person opening the door, the time of year, whether revenues and benefits recovery and billing has happened; each door remains fixed in place, and the answers remain hidden.
July 12, 2019
User Experience
Six ways to build a successful customer self-service strategy
How can public sector organisations develop successful digital customer service strategies? John McMahon, product Director at IEG4, shares his thoughts on the subject
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