Transforming Public Services
November 4, 2019Innovation
They Ask, You Answer - Using an Outcome-Based Approach
The relationship between most citizens and their council is light touch and sporadic. The vast majority of citizens have little more than a Council Tax relationship with their council, with infrequent and difficult-to-predict touch points when it comes to the services they require. Maintaining a single view of these customers, just in case it’s needed, is a massive and unnecessary overhead.
October 18, 2019Innovation
Taking Service Directories Mainstream
In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
October 7, 2019Innovation
Keeping Customers in the Loop
Using a well-designed digital solution, which is built to be mobile responsive and with end-user experience in mind, a council can acknowledge the receipt of the request, explain the next steps in a process and communicate service level expectations as soon as the request is received. As a result, the customer is kept updated about the progress of their enquiry.
September 10, 2019Innovation
GOV.UK Notify — Noteworthy?
The Government Digital Service (GDS) GOV.UK Notify service has come on leaps and bounds in recent months, and an ever increasing number of public services are using it for the delivery of email, SMS, and traditional letters.
Making Innovation Possible
Technology should not operate in a vacuum. Doing what’s right for the customer is more important than protecting the fiefdoms of software and IT suppliers.
Creating a Next Gen Blue Badge Service
The most challenging aspect of designing software for local government is in assuring flexibility across different ways of working and nuance of process; keeping most people happy most of the time. We talk you through the key challenges we faced in the design of our Digital Blue Badge Platform.
Digitising continuing healthcare from hospital to home
Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience.