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Innovation
Transforming Public Services
by categories
Featured post
Digitising CHC is the fuel for ICS's change engine
Feb 22, 2023
March 3, 2021
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Messaging Dinosaurs
John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?
October 21, 2020
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Collaboration - How Will We Promote Collaboration and Drive Innovation?
Whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration.
June 8, 2020
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Platforms and Potholes
John McMahon discusses how IEG4 are adding yet more platform-based, council-wide approaches - particularly around the theme of prevention.
April 9, 2020
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Assets, Aggregation and No Code Visualisation
Andy Cope, Development Director, discusses four new functions that enable teams to build intelligent services that automate work and prevent duplication.
March 12, 2020
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Businesses Matter (Business Rates/Commercial Waste/Licensing)
John Jervis looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.
November 13, 2019
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Increased Dignity Through Digital Processes
A digital approach to CHC is about placing a laser focus on the importance of people getting their eligibility decision as quickly and as efficiently as possible, says Paul Tomlinson
October 18, 2019
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Taking Service Directories Mainstream
In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
October 7, 2019
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Keeping Customers in the Loop
Using a well-designed digital solution, which is built to be mobile-responsive and with end-user experience in mind, a council can acknowledge the receipt of the request, explain the next steps in a process and communicate service level expectations as soon as the request is received. As a result, the customer is kept updated about the progress of their enquiry.
September 10, 2019
Innovation
GOV.UK Notify — Noteworthy?
The Government Digital Service (GDS) GOV.UK Notify service has come on leaps and bounds in recent months, and an ever increasing number of public services are using it for the delivery of email, SMS, and traditional letters.
August 19, 2019
Innovation
Making Innovation Possible
Technology should not operate in a vacuum. Doing what’s right for the customer is more important than protecting the fiefdoms of software and IT suppliers.
August 19, 2019
Innovation
Creating a Next Gen Blue Badge Service
The most challenging aspect of designing software for local government is in assuring flexibility across different ways of working and nuance of process; keeping most people happy most of the time. We talk you through the key challenges we faced in the design of our Digital Blue Badge Platform.
August 19, 2019
Innovation
Digitising continuing healthcare from hospital to home
Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience.
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