Benefits

Our digital Benefits forms provide an intelligent online service that enables Councils to channel shift citizens who need to make a new claim or report changes. Both forms integrate with the three main back office systems and the mainstream EDMS solutions.

Product Features

  • Responsive - built 'mobile-up' - works on all devices
  • New Claim eForms content is editable by the Council
  • Online evidence upload during and after submission
  • Email receipts and reminders are given
  • Smartlink potential - autocompletion of other forms
  • Provides a compelling user experience
  • Integrates with main back office systems - API or Robotics/RPA
  • Integration with all mainstream EDMS systems
  • Smarter RBV integration is available
  • Optional built-in Workflow and EDMS

Product Benefits

  • Any device working means maximisation of available channel shift
  • Editable content means quicker implementations
  • Online evidence removes need and cost of scanning
  • Email receipts and reminders remove need/cost of writing out
  • Compelling user experience ensures rapid uptake of service
  • Easy and quick to complete, and accurate on submission
  • Integration to back office/EDMS removes need to scan and re-key
  • Smartlink auto-completion of other forms saves time
  • Smarter RBV integration means less time spent verifying
  • Smarter RBV integration means reduction in fraud