Transforming Public Services
November 4, 2019Digital
They Ask, You Answer - Using an Outcome-Based Approach
The relationship between most citizens and their council is light touch and sporadic. The vast majority of citizens have little more than a Council Tax relationship with their council, with infrequent and difficult-to-predict touch points when it comes to the services they require. Maintaining a single view of these customers, just in case it’s needed, is a massive and unnecessary overhead.
October 25, 2019Digital
Proactive Prevention - Personalisation Through Assessment
The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone. The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic.
September 20, 2019Digital
Prevention, Orchestration, Automation
In the summer of 2014, a ground-breaking thing happened. The UK’s first robotic process benefit assessor starting processing claims in North Tyneside Council. Ground-breaking, because benefits is widely seen as the most complex aspect of local government administration. If you can leverage robotic process automation here, then you can use it to do any process.
August 19, 2019Digital
Preventing fraud and increasing automation
By leveraging real-time web service calls powered by smart credit reference agency functions, IEG4 have ensured fraud is removed and is prevented intelligently and that the many get their applications processed quicker.