Helping you | Helping your citizens and businesses

Council call centres are seeing an increased demand in enquiries about their services.  The government are now looking for local authorities to take more responsibility for the care of the vulnerable in order to reduce the load on the NHS. This is at a time when there are fewer staff, due to self-isolation and secondments to work on Coronavirus (COVID-19) measures.

In response to the changing and challenging situation of Covid-19 and, as part of a direct response to a request from a customer to help alleviate demand on its front line staff, IEG4 is providing online services freely available to councils. These forms are for citizens and businesses who are being affected by the current situation and need to contact their council

The forms are available to you immediately and without cost (initially for up to three months, to be reviewed as the crisis progresses). In order to offer the form to your citizens and businesses it's just a case of placing the link to them on your website. From there they can be accessed via any modern browser and are mobile responsive.

The wording in all services can be customised by yourself in order to suit your services and response to the situation (also branded to your council style). 

Services to assist Citizens

  • Emergency Hardship Support Application
  • Request General Assistance
View the Emergency Hardship Support service

View the General Assistance service



Services to assist Businesses

  • Business Rates Grants Application (i.e. to enable applications for Small Business and Retail, Hospitality andLeisure Grants)
  • Request Wider Business Rates Assistance
View the Business Rates Grants Application

View the Business Rates Wider Assistance service