Transforming Public Services

Leading the way with Public Services

October 24, 2019

User Experience
User Experience

Blue Badge Administration - Relentless Focus on the End-user Experience

Remember the old Blue Badge application processing? The previous centrally offered Blue Badge application process was once described as ‘the most complained about service’ of the DfT. Recent changes to the central government Blue Badge web service means that the solution has been re-built with modern architecture.