Insights

Transforming Public Services

Leading the way with Public Services

October 7, 2019

Innovation
Innovation

Keeping Customers in the Loop

Using a well-designed digital solution, which is built to be mobile responsive and with end-user experience in mind, a council can acknowledge the receipt of the request, explain the next steps in a process and communicate service level expectations as soon as the request is received. As a result, the customer is kept updated about the progress of their enquiry.