Customer Portal: Enhancing Public Sector Interactions

Discover the Customer Portal, a state-of-the-art platform that transforms how citizens, businesses, and councillors interact through advanced digital technologies. This user-friendly portal enhances service delivery and operational efficiency and streamlined communication tailored to local authority needs.

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Mother and daughter sitting at a table, looking at a smartphone and smiling

Solution built for users needs

Our Customer Portal breaks down traditional barriers that customers face when transacting with councils
by providing them with the ability to:

Sign-in quickly and easily using email/social media/SMS
View their data in a way designed for optimum user experience
Complete online requests
Track the progress of any request/report they make online

Key Features

Account Personalised Dashboard

The ‘My Account’ function allows customers to customise their digital accounts, highlighting their frequently used service areas and content.

Submit, Track & Interact with Requests

Customers can complete online forms with pre-populated details, track progress, receive tailored notifications, and interact with council or contractor staff via document uploads, viewing, and messaging.

Shared Access with Friends, Family & Support Staff

Users can grant trusted individuals or authorised staff access to manage services and track updates on their behalf, with the ability to revoke access at any time.

Customer Activity Timeline

A visual timeline gives users a full overview of their account activity, including completed forms, notifications, and communication history, across channels like Email, SMS, WhatsApp, and Facebook Messenger.

Customisable Portals for Different Audiences

Tailored sub-portals can be created for citizens, businesses, or council departments, offering controlled access to content, form submission, and service tracking.

Secure Sign-in & Account Management

Users can register or log in using email/password or OAuth2 providers like Microsoft, Google, Facebook, and the NHS App. Councils can monitor account activity, validate emails, search user profiles, and manage access permissions.

Loved by Many

Tried, tested and loved by local governments

"In our view, IEG4 complements our overall ambition to maximise the potential of evolving technologies to continually improve the way we deliver services to our residents".

Tim Hillman-Brown
Head of Benefits

"We're talking to IEG4 all the time about which of our forms we could automate next, because we're keen to move the time and cost savings of this into other areas of the business as well".

Laurence Fleming
Service Development Officer

"Despite being live, a project team continues to check in with me regularly, and to this day I still feel like I have their guidance whenever needed".

Georgianna Young
Customer Service and Business Support Manager