December 2, 2020
DigitalPublic Services of the Future - What Will Our Public Services of the Future Look Like for Citizens?
Paul Tomlinson, explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.
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August 31, 2020
User ExperienceA Citizen-First Approach to the Blue Badge Service
Local Government-as-a-Platform brings value to councils and citizens.
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December 11, 2019
InspirationData Driven Services - Data Driven Places
Paul Tomlinson, Managing Director of IEG4, discusses how customer engagement platforms should be sharing data across departmental silos and empower citizens.
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November 13, 2019
InnovationIncreased Dignity Through Digital Processes
A digital approach to CHC is about placing a laser focus on the importance of people getting their eligibility decision as quickly and as efficiently as possible, says Paul Tomlinson
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October 25, 2019
DigitalProactive Prevention - Personalisation Through Assessment
The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone. The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic.
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October 18, 2019
InnovationTaking Service Directories Mainstream
In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
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August 19, 2019
InspirationIs social care broken? Will place based help?
Paul Tomlinson, CEO and Founder of IEG4 Limited, TechUK Local Public Services Committee Chair, continues to argue that technology is not the inhibiting factor in the delivery of Place-based Care. Rather, it’s politics, people and perfectionism that are stifling.
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August 19, 2019
InspirationPolitics, people and perfectionism stifling place based care
Paul Tomlinson argues that technology is not the inhibiting factor in the delivery of Place-Based Care. Rather, it’s politics, people and perfectionism that are stifling progress.
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August 19, 2019
InnovationDigitising continuing healthcare from hospital to home
Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience.
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May 2, 2019
DigitalBuilding reusable council services
Service and providing the potential clients and customers with testimonials is one of the best ways to market.
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