Public Sector Focus

IEG4 provide software solutions to over 50 Local Government customers (LG) that not only ensure optimal efficiency levels but also provide the best routes to ensuring channel shift to the web.
 
 

Channel Shift Focus

We do this by providing electronic forms facilitating a complete channel shift to online services. Some of our LG partners have now managed to make processes completely online and fully integrated with back office.
 

Microsoft Focus

Using Microsoft Azure, IEG4 are ensuring cloud computing is the only option that IT Managers seek as it mitigates the risk of hardware cost/maintenance and if this is coupled with more flexible pricing both IT and Operations Managers are happy.

Stockport and IEG4 Ltd nominated twice in LGC Awards 2012

Stockport MBC has done a superlative job of not only implementing our eClaim solution but also of ensuring that the take up rate is at 100%. Our partnership together is one that is going from strength to strength with Stockport soon to also implement Risk Based Verification.

So it is great to see Stockport MBC and IEG4 Ltd. get recognition by being nominated as finalists for two prestigious awards at the LGC Awards 2012. The awards relate directly to Stockport’s innovative approach to Benefits Service Delivery, which is supported by the IEG4 product suite. The awards that we are nominated for are:

IT Initiative Of The Year AND in the
Efficiency Category.

John McMahon
Product Director
Stockport receive 100% of claims electronically

“The transition to an all electronic channel saves the Council at least £66,000 per annum in postage and scanning alone. Savings accrue from a number of areas. We no longer have to print or post forms. Staff no longer have to scan and index received forms, nor do they then have to spend time ‘second-keying’ data from forms into the back office processing system. Write-outs used to be at around 40%, which is pretty good, but, with the IEG4 form, we have reduced that to less than 10%. So there are a lot more claimants getting it right first time. And a lot less time is spent by staff chasing them for information.”

Alison Blount
Head of Revenues and Benefits

Video Case Study

Here you can find out how Torbay found using the IEG4 eClaim solution as well as the benefits and efficiencies realised from it.

Note that this was before several other functions were introduced.