Public Sector Focus

IEG4 provide software solutions to over 50 Local Government customers (LG) that not only ensure optimal efficiency levels but also provide the best routes to ensuring channel shift to the web.
 
 

Channel Shift Focus

We do this by providing electronic forms facilitating a complete channel shift to online services. Some of our LG partners have now managed to make processes completely online and fully integrated with back office.
 

Microsoft Focus

Using Microsoft Azure, IEG4 are ensuring cloud computing is the only option that IT Managers seek as it mitigates the risk of hardware cost/maintenance and if this is coupled with more flexible pricing both IT and Operations Managers are happy.

Stockport and IEG4 Ltd. win Best IT Initiative Award at LGC Awards 2012

Stockport MBC has done a superlative job of not only implementing our eClaim solution but also of ensuring that the take up rate is at 100%.

So it is great to see Stockport MBC and IEG4 Ltd. in partnership with Civica OpenRevenues winning the prestigious Best IT Initiative award at the LGC Awards 2012. The award related directly to Stockport’s innovative approach to Benefits service delivery with ‘Digital By Default’ as the key philosophy. Supported by the IEG4 product suite, Stockport questioned whether 100% take up of eClaims was possible and delivered with the most resoundingly successful results.

John McMahon
Product Director

 
Channel Shift Evolved

We created the eGovHub in recognition of many areas where IEG4 felt things could be done better and simpler. By introducing this simplicity we have made online services more accessible and more joined up, whilst at the same time creating huge potential for cost savings and efficiency generation. Have a sneak peek of the eGovHub!

Stockport receive 100% of claims electronically

“The transition to an all electronic channel saves the Council at least £66,000 per annum in postage and scanning alone. Savings accrue from a number of areas. We no longer have to print or post forms. Staff no longer have to scan and index received forms, nor do they then have to spend time ‘second-keying’ data from forms into the back office processing system. Write-outs used to be at around 40%, which is pretty good, but, with the IEG4 form, we have reduced that to less than 10%. So there are a lot more claimants getting it right first time. And a lot less time is spent by staff chasing them for information.”

Alison Blount
Head of Revenues and Benefits

Digital By Default

Every month we provide new videos illustrating how the eGovHub breaksdown existing technology restrictions to improve user experience and maximise channel shift at the same time. This month we have a video illustrating how multiple online services can be used simultaneously within a single online form.