Norman Lockie - Head of Income Operations, Southwark Council

Delivering sustainable services, reducing carbon footprint and improving Customer experience

Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22

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