Councils current call centres are seeing more demand in enquires about council services. The government are now looking for local authorities to take on board more responsibility for care of the vulnerable to offload the NHS.
This is at a time when there are fewer staff due to self-isolation and staff being seconded to work on COVID-19 measures. Many councils do not have the breadth of eForms to cover these circumstances.
IEG4 has its Local Government as a Platform (#LGaaP) library of forms that have been created by our customers. Details of the forms available can be downloaded by clicking the button below: