Progress Check Bot

IEG4's Progress Check Bot allows users, who are connected to Open Process using their Facebook Social Media account, to engage in Facebook chat to enquire about the progress of their council service requests at a time to suit them and without the need for council staff intervention.
Service progress tracking through social media

Product Features

  • Facebook Chat to enquire about Service request
  • Organisation-wide or departmental solution
  • Progress checking responses automated by Bot
  • Facebook Chat added citizen account in OneVu

Product Benefits

  • Citizen progress chasing answered without human intervention
  • Citizen adds notes to Citizen Account familiar chat medium
  • Progress checking available 24/7
  • Same Chat integration across all council departments