eChanges in Circumstances Suite for Housing Benefits and Local Council Tax Support

Our digital eChanges in Circumstances forms provide an intelligent online service that enables Councils to channel shift citizens who need to report changes in their benefit claims, with real time authentication and personalisation through integration with three main back office systems and the mainstream EDMS solutions.

Product Features

  • Content is editable by the Council
  • eCiC eform content is editable by the Council
  • Online evidence upload during and after submission
  • Email receipts and reminders are given
  • Optional integral Workflow and EDMS
  • Provides a compelling user experience
  • Integrates with back office systems
  • Integrates with all mainstream EDMS systems
  • Smarter RBV integration is available
  • Real time authentication of claimant in back office

Product Benefits

  • Any device working means maximisation of available channel shift
  • Editable content means quicker implementations
  • Online evidence removes need and cost of scanning
  • Email receipts and reminders remove need/cost of writing out
  • Compelling user experience ensures rapid uptake of service
  • Easy and quick to complete, and accurate on submission
  • Integration to back office/EDMS removes need to scan and re-key
  • Smartlink auto-completion of other forms saves time
  • Smarter RBV integration means less time spent verifying
  • Real time authentication means quicker, more accurate, completion