Intelligent automation at Wolverhampton Council
City of Wolverhampton Council has chosen IEG4 to implement a service that allows residents to apply for benefits and report changes digitally via responsive, personalised forms.
Working with IEG4, Wolverhampton aim to achieve 95% automation in its benefits processing. The solution allows residents claiming benefits to notify the council that they are moving in, moving out or within Wolverhampton and apply for direct debit payments, single occupier discount and a range of other discounts and exemptions easily online.
Sue Martin, head of revenues and benefits, said the IEG4 solution will provide them with the capability for online reporting and automated processing of benefit changes.