OneVu Webinar Programme

OneVu is a bespoke customer engagement system that allows users to seamlessly control and manage the services provided by you, at a time that suits them. Using citizens’ individual information and integrating forms with back office systems, means users can access their information in real-time

The OneVu customer engagement system which was designed with a mobile first strategy spans all of an organisation's departments and enables a customer to:

  • register/sign in quickly - they can even sign in using Facebook, Google and Microsoft accounts view personal information and bills/notifications related to Council Tax and Benefits with real time authentication - no letter with PIN numbers!
  • Search for and complete online services from all departments
  • Track the progress of any request they make irrespective of department
  • View requests for information related to their request and upload documents - digitising the entire request