London Borough of Islington: Cloud-First Case Management Platform

London Borough of Islington sought a next-generation case management platform for Planning, Building Control and Land Charges that aligned with its wider corporate strategy and cloud-first ambitions.

Following a comprehensive G-Cloud procurement exercise, Agile Applications (now part of IEG Group) was selected to deliver a modern, SaaS-based solution designed to streamline operations and enhance customer service.

The Challenge

Islington required a solution that would:

Deliver clear value for money
Support a user-centric approach for both staff and residents
Integrate seamlessly with Microsoft 365
Align with the council’s digital and cloud transformation strategy

The council also wanted confidence in the supplier’s innovation roadmap, including the future application of Artificial Intelligence within planning processes.

The Solution

Agile delivered a fully integrated Planning, Building Control and Land Charges case management platform.

The solution integrates with:

Microsoft 365 (including SharePoint, Office and Azure)
GIS systems
Planning Portal
NLIS
Exacom

The SaaS platform provides a streamlined back-office system for staff, comprehensive reporting capabilities and a user-friendly public portal.

Why Islington Chose Agile

During procurement, Agile stood out due to:

A highly competitive and economically advantageous proposal
A clear, scenario-based product demonstration aligned to council workflows
Strong executive engagement throughout the process
A transparent product roadmap, including innovation such as AI-powered validation tools

"We chose Agile because their SAAS system provides a streamlined back office system for our staff to use, an excellent reporting tool and a user friendly portal."

Nathaniel Baker

Head of Development Management, Planning and Development