There are many online citizen accounts available in the market, however, IEG4's OneVu solution is the first to be designed with the customer needs in mind rather than simply surfacing back office data to the web. That is to say all other citizen account services have been designed by back office silo specific suppliers. Consequently, they had their own system in mind rather than the diverse and department spanning needs of the citizen.
OneVu was designed with a mobile first strategy, spans all of an organisation's departments and enables a customer to:
Cross-department access to FAQs on mobile
We think its always best to see something in action rather than simply read about it. In the video here you can see a citizen viewing all departments on their phone and:
We think OneVu is a little bit special and so we've built a dedicated microsite illustrating all of the thought processes behind the system. As well as providing more detail on the functionality provided. Go to the microsite by clicking the button below: