There are many online services available in the market place and whilst one might think they are roughly the same, we have taken great lengths in the design of our benefits services to make them distinctly more user friendly and efficient.
By considering how elements of the forms can be rationalised to afford the best customer experience, we optimise uptake and thus benefits of more cases automated.
To provide a little insight our eClaim / eChanges forms:
An intelligent trial calculator that is able to estimate eligibility for Housing Benefit/Local Council Tax Support (LCTS) and can be modified to reflect your own LCTS scheme. Details are pre-populated automatically into the claim if they choose to apply and the user can carry out 'What if?' calculations too.
With a huge amount of unique functionality and ease of use virtually all IEG4's eClaim customers achieve >90% online uptake of the service. It is simply to complete and can push the claim information directly into Capita, Civica, Northgate systems and all major document management solutions. Watch the video below for more info.
Unparalleled in terms of its functionality, the eChanges solution authenticates the citizen in real time, personalises the questions asked based upon the details held in the back office system. Details of the changes can in turn go directly into Capita, Civica, Northgate systems and all major document management solutions.
As well as the traditional benefits services we can provide online forms for Discretionary Housing Payments, Local Welfare Provision, Scottish Welfare Fund.
Unlike most integration in local government, that which takes place with IEG4's Digital Benefit services and back office benefit systems is done using open standard APIs.
This means that all online services that integrate to back office systems like Capita, Civica and Northgate have a common way of integrating. This fact has led to innovation in the area of benefits and why, despite being one of the most complex areas of local government, is probably the most digitally transformed.
More details on the National Benefit Schemas can be found below.
Have a look at the eClaim for Housing Benefit & LCTS here
We think its always best to see something in action rather than simply read about it. Our market leading eClaim solution has become this by constantly delivering new innovations to solve the complexities of benefit administration.
Have a look at the eChanges for Housing Benefit & LCTS here
We think its always best to see something in action rather than simply read about it. Our eClaim solution has become this by constantly delivering new innovations to solve the complexities of benefit administration.
All of our online forms are part of our eGovHub Online Forms Framework and this means they all have these great features out of the box!
With this you are in complete control of all text. So you can make a service entirely your own with custom guidance notes, question wording and help text. All without the need for IT or us to help you.
When citizens access services on their phone / tablet everything is optimised for their device for the best possible experience. Plus, as soon as you make changes to your content these changes are instantly reflected on mobile too.
Leveraging the content management elements of the solution it is possible to add support for multiple different languages and thus ensure you are able to deliver the service to everyone of your customers.