All of the services e.g. applications, renewals, cancellations, appeals, misuse reporting can be accessed in the digital channel enabling citizens and staff alike to use a common method of form completion. With all of the data being fully integrated into our case, workflow and document management application.  Significantly reducing wasted time on data entry. 

Plus, officers have the means to request information from citizens, track the progress of cases with a real time progress bar and receive information back digitally too.  All leading to faster decisions for your customers and efficient use of officer time. When decisions/actions are taken these will integrate to the national system in real time too; ensuring that users can carry out all of their activities without leaving the comfort of the IEG4 case management app.

In summary, the service provides:

 
  • Online forms for Applications, Renewals, Cancellations, Appeals, Misuse reporting that are customisable and automatically create cases/workflows
  • The ability for customers to upload documents online 
  • Customisable and automated communications that you can control the content of e.g. with a template builder
  • Full Case Management with built in document management
  • Time Tracked stages and tasks 
  • Powerful user/team management e.g. with different roles/permissions and audit
  • Real time integration to the national blue badge service
  • Powerful dashboard based visual reporting using Microsoft PowerBI

 To discover more and how IEG4 can deliver and transform your Blue Badge process register for our Webinar on 31st July -  10:00 - 11:30  by clicking here