Innovative software developer, IEG4 has been chosen to partner with the NHS to develop and test software solutions to drive efficiencies in hospital discharge processes in collaboration with Harrogate and District NHS Foundation Trust. NHS England, through the Small Business Research Initiative (SBRI) Healthcare competition, has awarded IEG4 a development contract to help transform hospital discharge difficulties within which make daily news

Headlines point to delays in transitions of care as a key factor in the problems facing the health and care system in the UK.

The NHS needs to deliver on efficiency improvements and new models of care to deliver the 5 year forward view.

Hospital discharge is a complex area requiring up to date information, communication and collaboration improving-patient-flow-to-maximise-operational-efficiency-in-the-acute-sector/

The NHS is facing significant financial and operational challenges. NHS England has been tasked with delivering £30bn of savings per annum by 2020.

The Carter Review of Operational Productivity and Performance in English NHS Acute Hospitals, published in February 2016, states; “The NHS is expected to deliver efficiencies of 2-3% per year, effectively setting a 10-25% real terms cost reduction target for achievement by April 2021. Whilst the NHS ranks as the best value healthcare system in the world, we know more could be done to improve quality and efficiency so they can meet this expectation”.

“From the patient's perspective acute care can sometimes feel as if their ‘journey’ through the discharge process does not flow as well as it could. There can be lots of unintended delay caused by duplication of assessments, variation in delivery of services, or, uncoordinated information sharing. All of which can have a negative impact on the patient experience and outcomes.” said Charles MacKinnon, Healthcare Director at IEG4.

“A person admitted to a hospital in an emergency, may end-up needing hospital care for a few days, but, when they are medically fit to leave, they may find they cannot exit the hospital immediately because they need post-discharge care to be delivered from another part of the health or social care system. For instance; a person might need adaptations to their home to enable them to eat, sleep or bathe; they may now need a wheelchair; or, they might need nursing or residential care. Any delay in the assessment or communication of these new patient requirements can delay the patient’s discharge from hospital. These delays can have an unintended impact on the health and social care system, causing congestion, bottlenecks and a mismatch between capacity and demand.

“By developing a hospital discharge product which improves process and information transparency and speeds communication amongst stakeholders in the process, we believe a substantial reduction in the underlying causes of delay can be achieved.” Mackinnon concludes, “NHS England’s own published data shows that most delays happen in completing assessments (17%), organising further NHS support (18%), organising nursing and residential care (24%), organising carer packages in the homes (17%) and addressing family wishes (13%).”

Robert Harrison, COO at Harrogate and District NHS FT said “We are excited to partner with IEG4 on this SBRI project. Improving discharge is not just about hospital efficiency – it’s about safer and better care. Engaging patients in their assessment and outcomes supports our transformation efforts.”

IEG4 is highly experienced in digitising public sector services demonstrating good efficiency savings, better front line staff engagement and improved citizen self- service. IEG4 has made a substantial investment in technology and building domain knowledge over the last couple of years and is now bringing that experience to the Health and Social Care sectors in the UK.

“IEG4 approached us with their innovative ideas to address challenges in the system which both we and they recognised.” said Mr Harrison. “We found a knowledgeable partner, motivated, as we are, to improve processes and outcomes for patients.’

IEG4 has proven capabilities in solving difficult problems with innovative solutions in public services. “We don't simply iterate on what others do. We create disruptive technologies focused on effectively delivering outcomes. Our technology has to deliver what the citizen needs, through the effective collaboration of all the stakeholders or service users in the system.”

“In the NHS, we believe technology can be an enabler of transformation, when it is deployed effectively as part of a co-ordinated package of change.” said Paul Tomlinson, Managing Director of IEG4.

IEG4 is challenging the traditional way of performing processes in Health and Social care in other areas including working with public sector organisations to deliver:

A collaborative software solution to transform the national Continuing Healthcare assessment and Decision Support Tool processes outside of a hospital environment, such processes being currently moribund with paper.

Quality of Life assessments which enable citizens to focus in on challenge areas in their lives and surface relevant and available services in their communities as an alternative to medical or social care. Such services being focussed on behaviour change, prevention and intervention to avert the need for statutory intervention or social prescription.

Solutions to help identify people vulnerable to social isolation and offer alternate support for the issues which arise from it.

Effective outcome management for vulnerable / unfortunate people who may require the co-ordinated help of multi-disciplinary teams to achieve improved outcomes for themselves.

IEG4 has been recognised at a global level by Microsoft for many of its innovations and has been Microsoft Partner of the Year for Government.

To find out more about IEG4 visit


The Small Business Research Initiative for Healthcare (SBRI Healthcare) is an NHS England initiative, championed by the Academic Health Science Networks (AHSNs), who aim to promote UK economic growth whilst addressing unmet health needs and enhancing the take up of known best practice.

Part of Innovation Health and Wealth the SBRI Healthcare programme sets industry the challenge in a series of health related competitions which result in fully funded development contracts between the awarded company and the NHS. Unlike many R&D projects which offer grant or match funding, SBRI contracts are 100 per cent funded and the company retains the IP.


SBRI Healthcare Partners


Notes to Editors:


About IEG4

IEG4’s configurable software solutions are built on significant experience, providing end-to-end systems which promote citizen interaction and encourage channel-shift within its 100+ Local Authority clients. IEG4 has developed a suite of modular solutions designed to promote self-help and reduce demands on public services across health and social care. Dynamic, configurable assessment tools identify a citizen’s desired outcome and resultant support needs. IEG4’s solutions effectively manage outcome delivery across multi-disciplinary teams across organisational silos. IEG4 was founded in 2006. It was the Microsoft Public Sector Partner of the Year 2012, and a finalist for the same award in 2013 and 2014.

See more at:

Charles MacKinnon – Healthcare Director

Queens Court
Wilmslow Road
Alderley Edge

Cheshire SK9 7QD
[email protected]


SBRI Healthcare

Joop Tanis

Health Enterprise East
Email: [email protected]

Phone: +44 (0) 1223 928040 Media contact

Sarah Jeffery

Zyme Communications [email protected] Phone: +44 (0) 7771 73091

About SBRI Healthcare

The Small Business Research Initiative for Healthcare (SBRI Healthcare) is an NHS England initiative, championed by the Academic Health Science Networks (AHSNs), whose role is to promote UK economic growth by spreading innovation and best practice across the NHS. The SBRI Healthcare competitions are launched on a biannual basis and result in fully funded development contracts between the awarded company and NHS England to meet known healthcare need.

Generally taking a three-phased development approach, projects start with a 6 month feasibility phase and can then move on to more detailed product development. Phase 1 contracts for feasibility testing are valued at up to £100,000 and last for six months. Phase 2 contracts for prototype development are worth up to £1 million over one year. Phase 3 contracts are intended to accelerate product adoption, with up to a further £1 million over 12 months, providing the opportunity for validation in NHS settings. While the public sector has the right to license the resultant technology, its intellectual property (IP) remains with the company, thereby enabling successful businesses to grow.

Funding for SBRI Healthcare has been secured from NHS England. The programme is directed by the Eastern Academic Health Science Network (EAHSN) on behalf of NHS England and the other regional AHSNs. Health Enterprise East is the management partner and supports the EAHSN to handle the applications, assessments and delivery against contracts.

Previous SBRI Healthcare competitions have called for technological and innovative solutions to, for example, change people’s behaviour in order to reduce the impact of obesity and alcohol related diseases, how to live well with dementia and improved medicine management.

About Academic Health Science Networks

Academic Health Science Networks, of which there are 15 regionally based, have been designated to provide a systematic delivery mechanism for the local NHS, universities, public health and social care to work with industry to transform the

identification, adoption and spread of proven innovations and best practice. SBRI Healthcare competition theme areas are chosen in partnership with the Academic Health Science Networks across England. The programme management is led by the Eastern Academic Health Science Network on behalf of NHS England.

About Health Enterprise East and Competition


Health Enterprise East Limited (HEE) is the NHS Innovation Hub for the East of England, and assists with accelerating the development and uptake of innovative MedTech products and services that improve the quality of healthcare delivery.

Having pioneered and successfully run the initiative for the East of England since its launch in 2009, HEE now oversees the national SBRI Healthcare programme bringing together businesses, the healthcare industry and the NHS. Information on future competitions can be found on the SBRI Healthcare and the Health Enterprise East websites.