Building an ‘all digital window’ for customer contact
'Light CRM' helps two councils make digital the preferred choice for their citizens - delivering a 45% reduction in calls and 39% decrease in visits to council offices
Intelligent service delivery for Revs & Bens
By integrating a suite of intelligent forms directly into the main revenues and benefits system, Central Bedfordshire has streamlined processes and improved the citizen user experience.
Europe’s largest council halves time to fill in benefit form
Birmingham City Council has seen 100% take up of its new ‘intuitive’ digital benefits form, which has halved the time it takes claimants to fill in.