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'Light CRM' helps two councils make digital the preferred choice for their citizens - delivering a 45% reduction in calls and 39% decrease in visits to council offices

IEG4 has over 100 Local Government Customers for its award-winning solutions and specialise in the delivery of intelligent online services - all mobile ready, device agnostic and multi-lingual. Jackie Gill, our Product Consultant, will be hosting a series of Webinars detailing our Revenues & Benefits product suite and OneVu - Customer Engagement system. The Webinars run on ...

The Continuing Healthcare Assessment process is awash with paper and difficult to manage.   Paper results in a lack of process transparency which makes it tough for patients and their carers, even for health and social care professionals, to see the state and progress of assessments.    CCGs have 28 days to turnaround a decision of eligibility for CHC following a full assessmen ...

IEG4 are again attending this event which brings together over 300 digital leaders from across the public sector to discuss, debate and define the future of digital services across the UK government. The Government Transformation Strategy places emphasis on the need to close the gap between policy and service design, and enhance the experience of the public interacting with on ...

Local Government ICT is changing.  No longer seen as a back office service.  ICT is at the forefront of rethinking, redesigning and rebuilding public services.  Driving digital transformation, creating effective and efficient services, eliminating waste, reducing costs and delivery world class services at a local level. The event will be focused on the theme of ‘Successfully De ...

IEG4 are exhibiting once again at The King’s Fund Digital Health and Care Congress.  This event brings together health and social care teams from across the country to discover and learn about innovation, adoption and practical implementations of Digital Health and Care. In addition to exhibiting we are delighted to highlight that Tracey Cole, Head of Continuing Health Care an ...

IEG4 will once more be exhibiting at the IRRV Annual Conference where we will be showcasing our next generation solutions for Revenues & Benefits. Come and say hello to the IEG4 Team on Stand 30 and discover what our solutions can do for you.  You can also follow us on Twitter @ieg4 ...

  `Factors causing delays due to NHS CHC assessment could help free up to a quarter of the total number of beds the NHS is required to release’ to meet Government targets announced in July 2017’.  So says Matthew Swindells (National Director: Operations and Information) and Professor Jane Cummings (Chief Nursing Officer England) in their letter (ref : 07091)  - To read it clic ...

IEG4 have launched its Continuing Healthcare end to end digital solution, CHC2DST, to deliver efficiencies projected to be in excess of £1million per annum for Clinical Commissioning Groups (CCGs) and improve patient care and to improve Delayed Transfer of Care (DToC).   Developed in collaboration with five Cheshire CCGs and Harrogate and District NHS foundation trust, IEG4’s ...

EK Services has signed with IEG4 on behalf of three Kent councils – Canterbury City, Dover District and Thanet District. IEG4 will provide New Claim and eCIC online forms to these three new customers.   ...